Communications Unit

The Communications Unit is a vital part of Mount Dora’s Public Safety Department. Typically, communications officers are the first point of contact when citizens request police, fire, or medical services.

The unit is staffed with eight full-time Communications Officers, who work rotating twelve-hour shifts. Two communications officers are on duty twenty-four hours a day, seven days a week.  The unit is supplemented with four part-time communications officers who fill shift vacancies as needed.

Prior to becoming employed as a Communications Officer, each employee must successfully complete a battery of tests that include a complete background investigation, a physical, and a CVSA examination. Employees are also certified to operate the state computer system, FCIC/NCIC (Florida Crime Information Center/National Crime Information Center). Since 2012, new communication officers are required to pass a state licensing exam.

The Mount Dora Communications Unit provides many direct and indirect services to Mount Dora residents, visitors, and other city departments.

Traditional Police Services

  • Answer all 911 calls, police, fire, medical
  • Calls for service dispatched       
    • 2018 –46,560 per year
      • 9306 officer-initiated traffic stops
      • 17,622 of officer property checks
    • 2019 –46,626 calls per year
      • 8353 officer-initiated traffic stops
      • 18,403 of officer property checks
  • Calls Received
    • 2018 – 60,662 per year
    • 2019 – 62,245 calls per year
  • Assorted critical functions:
    • FCIC/NCIC and local data bases for warrants and advisories
    • DAVID for driver license status
    • DHSMV for vehicle tags
    • Activations of Silver and Amber Alerts
    • Administrative assistance to patrol officers: phone calls, notifications, warrant confirmations, checking maps, etc.
    • FCIC/NCIC entry of stolen/lost property including vehicles and firearms
    • Tracking repossessions and tow logs
    • Emergency notifications including: detectives, traffic homicide investigators, chaplains, chain of command personnel, command staff, and evidence technicians

Contact Us

Krystal Beasley                        Communications Supervisor  

Phone: (352) 735-7130 ext. 2018