Utility Services & Billing

Online Bill Pay Portal

The new online bill pay portal allows utility customers to view account details and payment history, in addition to making secure account payments.

New Utility Service
Please complete a Residential Application Form (PDF). The following must be received by Customer Service before service will be turned on:
  • Completed application
  • Deposit
  • HUD or lease documentation
  • Photo ID
Call Customer Service at (352) 735-7105 to find out the deposit amount for your location. Office hours are Monday through Friday, 8:00 AM through 5:00 PM. Customer Service is located at City Hall, 510 North Baker Street, Mount Dora, FL.

Applications and deposits may be mailed or dropped in our after-hours utility drop box (located on the left side of the driveway between City Hall and the Community Building). Customer Service must be contacted by phone before service initiation can be scheduled.

Residential Rates and Fees

Residential Rates and Fees (PDF) are periodically adjusted by City Council.

Commercial Deposit Amount

Commercial deposit amount are 2 times the average monthly bill with minimums.

Commercial Deposit Commercial Demand Deposit
Electric $240 $1,500
Water $40 $40
Sewer $75 $75
Irrigation/Reclaim $60 $60
Sanitation 2 x average monthly 2 x average monthly

Residential Deposit Amount

The residential utility deposit required varies for each location. Generally, you will be asked to pay a deposit equal to two times the average monthly bill for your particular location. The minimum deposit are as follows:

Deposit Amount
Electric $240
Water $40
Sewer $75
Irrigation $60
Reclaimed Water $60
Sanitation $35
These deposits may be refunded if, after two years, there are no more than two (2) late payments made. If services are terminated prior to refund of the deposit, the deposit will be credited against your final bill.

Utility Payments

Payment is due by the due date listed on your bill, generally fifteen (15) days after the bill is mailed. Failure to pay by the due date can result in disconnection of services. If services are disconnected, an additional fee of $30 (during hours) or $60 (after hours) will be charged to reconnect.

Utility bills can be paid using one of several methods:
  • In person at the Customer Service Department in City Hall;
  • Via the drop box located on the left-hand side of the driveway between City Hall and the Community Building;
  • Via the U.S. Postal Service;
  • Over the telephone with a credit card;
  • Through automatic drafting; and,
  • Through online bill pay
 (For Firefox Users: Within the Firefox browser, click on the Tools menu and select Options, select the Advanced panel, click the Encryption tab, and verify that the following boxes are checked: Use SSL 3.0 and Use TLS 1.0. Click OK and close and reopen the browser.)

E-mail Notifications

If you are a utility customer and pay by automatic bank draft or online with a debit/credit card, you can now receive a monthly email notification that your payment is due. Please contact the Customer Service Department at (352) 735-7105. Please have your account number available when you call. Or complete an ebill form online.

Home Energy Saver®

Home Energy Saver® is an online system developed by the U. S. Department of Energy that empowers homeowners and renters to save money, live better, and help the earth by reducing energy use in their homes. Home Energy Saver® (HES) recommends energy-saving upgrades that are appropriate to the home and make sense for the home's climate and local energy prices HES also connects users to an expanding array of "how-to" information resources across the Internet. These modules offer a host of links to practical information, ranging from lists of specific efficient products - to tips about selecting a good contractor - to information on available rebates, tax credits, and other financial incentives.

Get started with Home Energy Saver® today!

Customer-Owned Renewable Generation

Customers who install renewable energy generation systems (RGS) on their homes or businesses can interconnect with the city's distribution system and receive a billing credit for the solar energy they do not use. Get started with Customer-Owned Renewable Generation today!

Water Leaks

Customers are encouraged to check their plumbing and irrigation systems regularly to avoid a water leak. Even a small leak, a running toilet, or a faulty sprinkler head can cause excessive and expensive water consumption. The city assumes no liability for water leaks. Water leaks are the responsibility of the customer and must be paid for in full.

Meter Reading

Each meter is read once a month by our staff. Some meters in the city are read by radio transmission and do not require visual inspection by a meter reader. If you feel for any reason that your meter is not being read monthly, or if you feel that your meter is not working properly, please contact Customer Service at the phone number listed above.

Garage Sales

In accordance with Section 66.020 of the city's Code of Ordinances, a household within the city limits is permitted to hold two garage sales per year, with a maximum length of three days each, upon approval by the city. A garage sale permit is required and a $5.00 permit fee must be paid prior to permit issuance.