FAQs • Mount Dora, FL • CivicEngage

How do I get my utilities turned on or off?: Please complete a Residential Application Form. The completed form and a deposit must be received by Customer Service at 510 North Baker Street before service will be turned on. Call (352) 735-7105 to find out the deposit amount for your location.
Applications and deposits may be mailed or dropped in our after-hours utility drop box (located on the left side of the driveway between City Hall and the Community Building). Customer Service must be contacted by phone before service initation can be scheduled.Residential Application Form

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Utility Customer Service

1. How do I get my utilities turned on or off?: Please complete a Residential Application Form. The completed form and a deposit must be received by Customer Service at 510 North Baker Street before service will be turned on. Call (352) 735-7105 to find out the deposit amount for your location.
Applications and deposits may be mailed or dropped in our after-hours utility drop box (located on the left side of the driveway between City Hall and the Community Building). Customer Service must be contacted by phone before service initation can be scheduled. Residential Application Form

2. How can I pay my utility bill?: You can pay online through Utilities Online, automatic bank draft, debit/credit card, mail, drop box, or in person. For more details, please refer to the following webpage. Utility Services & Billing

3. How do I get a Business Tax Receipt?: Application for a business tax receipt may be made at the Customer Service Department, City Hall, 510 N Baker Street. You must first obtain your County Business Tax Receipt.

4. Where can I apply for car wash, garage, carport, or yard sale permits?: Car washes are not permitted within the City limits. Yard sale permits (also known as garage or carport sales) are available through the Customer Service Department, located on the 1st Floor of City Hall, 510 N Baker Street. There is a $5.00 yard sale permit fee.

5. What is the direct telephone number for the City's Customer Service Department for utility billing, utility cut-off/turn-on, complaints, etc.?: You may contact the Customer Service Department directly at (352) 735-7105 or (352) 735-7129. If you need to speak to the Customer Service Supervisor, you may reach her at (352) 735-7128. Or you can send an email to customerservice@cityofmountdora.com.